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FileMaker
Support Services
When your business depends on FileMaker systems, you need reliable support from certified developers who understand your environment. Our comprehensive support services ensure your systems remain fast, secure, and available when your team needs them.
From quick troubleshooting to complex system updates, we provide expert assistance that keeps your FileMaker solutions running smoothly while helping your business maintain productivity and momentum.
Expert Technical
Support
Our support team consists of certified FileMaker developers with years of real-world experience. We understand how FileMaker systems work in business environments and can quickly diagnose and resolve issues.
Whether you need help with user access problems, performance optimisation, data import issues, or system configuration, our team provides responsive support during UK business hours.
We maintain detailed knowledge of your systems, enabling us to provide faster, more effective support tailored to your specific FileMaker environment and business processes.
System Updates &
Version Upgrades
Keep your FileMaker systems current with the latest features and security updates. We manage version upgrades, testing, and deployment to ensure smooth transitions without disrupting your operations.
Our update process includes comprehensive testing, user training on new features, and careful migration of custom functionality to work with newer FileMaker versions.
We coordinate updates around your business schedule, ensuring minimal downtime and maximum compatibility with your existing workflows and integrations.
User Training &
Documentation
Maximise your team's productivity with comprehensive user training and clear documentation. We help your staff get the most from your FileMaker systems through targeted sessions.
Our training covers both basic functionality and advanced features, tailored to different user roles and responsibilities within your organisation.
We provide ongoing support materials, documentation updates, and refresher training to ensure your team stays current with system capabilities and best practices.
Proactive System
Health Monitoring
Regular maintenance prevents problems before they impact your business. Our systematic approach includes performance monitoring, security updates, backup verification, and optimisation to keep your FileMaker systems running smoothly.
We track system performance metrics, monitor database growth, and identify potential bottlenecks early. This proactive approach minimizes downtime and ensures your team can focus on their work without system interruptions.
Our maintenance schedules are tailored to your business needs, with options for monthly, quarterly, or ongoing support to match your operational requirements and budget.
Performance
Optimisation
Database performance may naturally degrades over time as data grows and usage patterns change. Our optimisation services include diagonising potential bottlenecks in systems, and implementing solutions accordingly.
We analyse query performance, identify slow operations, and implement improvements that can dramatically reduce response times and improve user experience across your FileMaker solution.
Regular optimisation ensures your system scales effectively as your business grows, maintaining fast performance even with increasing data volumes and user loads.
FileMaker Version
Updates & Upgrades
If you need to update your system to run on a later version of FileMaker, to work with new IT infrastructure or improve speed and performance, we will take care of everything for you, from initial review, through coding, testing and live roll out.
To keep you in control of the budget, we begin with a full review of the system and provide a realistic estimate of how it will need modifying to work with the latest FileMaker platform.
For more complex updates, we include a user-testing phase before the final rollout, where selected members of your staff run through an offline copy of the new system, to be sure everything is working exactly as expected.
Customer
Case Studies
Read how we are helping UK businesses, non-profit organisations and teams of all sizes to achieve their objectives more efficiently and effectively, with custom Claris FileMaker software:
PHEMnet & Air Ambulance
Providing clinical and operational insights that are saving time and saving lives.
RBA Building Surveying
Cutting admin in complex building surveys to reduce costs and win more competitive contracts.
We Are Group Digital Services
Streamlining debt counselling programmes to enrol and engage many more households.
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Smart Wolf Ltd registered in England & Wales.
09598480.
Basepoint Business Centre, Bromsgrove,
Worcestershire, B60 3ET
