Sessions of Worcestershire
Claris FileMaker support for an existing business system — with enhancements on top
Claris FileMaker support delivered by Smart Wolf for Sessions of Worcestershire — a Kidderminster catering butchery running on a FileMaker database they own. Ticketing, SLAs, remote viewing sessions and direct developer access, with ongoing enhancements layered on top.
Orders — the live order-entry screen Sessions' team uses every day
Screenshots are illustrative — data may be hidden or redacted.
At A Glance
- Client
- Sessions of Worcestershire
- Sector
- Catering Butchery and Food Wholesale
- Platform
- Claris FileMaker (supported and extended by Smart Wolf — Sessions owns the system)
- Used for
- Order management, customer records and delivery logistics
- Support
- Ticketing, defined SLAs, remote viewing sessions, direct developer access
- Enhancements
- UI improvements, performance tuning, FileMaker version upgrades, automated PDF order forms
Inside the support
Sessions of Worcestershire is a Kidderminster-based catering butchery founded in 1989 — supplying pork sausages, fresh meat, charcuterie and wholesale food to catering establishments across a wide regional radius, with national wholesale on top. Their business runs on a Claris FileMaker database; the system is theirs, and Smart Wolf wasn't the original developer.
Smart Wolf stepped in as Sessions' support partner. Every issue or request goes through a dedicated ticketing system with committed SLAs on response and resolution, and tickets go straight to the developers who know the system — no first-line call-centre hand-off. When a ticket calls for it, Smart Wolf runs a remote viewing session with the team: screen-share, hands-on guidance, problems resolved live rather than by email tennis.
Since taking over the support of the system, Smart Wolf has progressively enhanced it — UI improvements for the team's day-to-day screens, performance tuning, keeping the platform up to date with the latest Claris FileMaker versions and best practice, and new features like automated PDF order forms sent through to the right delivery van for the day.
Support ticketing
Every issue, question or change request goes through a dedicated ticketing system — raised by Sessions' team, tracked through to resolution, and logged end-to-end so nothing falls through the cracks.
- Dedicated ticketing system
- Raised and tracked by the team
- Full history of every request
- Nothing lost in inboxes or call-backs
SLAs & response times
Every ticket is covered by a service level agreement — committed response and resolution times, with priority handling for anything operationally critical. Tickets go straight to the developers who know the system, so answers come from the people closest to the code.
- Committed response times
- Committed resolution times
- Priority handling for critical issues
- Direct developer access, not a call centre
Remote viewing sessions
When a ticket is faster handled live, Smart Wolf joins a remote viewing session with the team — sharing screens, working through the issue hands-on and explaining the fix as it's applied. Problems get solved in real time, and the team picks up know-how along the way.
- Screen-share support sessions
- Hands-on, live problem-solving
- Fixes and guidance in the same call
- Team learns as they go
Ongoing enhancements
Support didn't stop at keeping the lights on. Smart Wolf has progressively improved the system — refining the UI, tuning performance, upgrading to the latest Claris FileMaker versions and best practice, and building new features like automated PDF order forms that reach the right delivery van each day.
- UI improvements to day-to-day screens
- Performance tuning across the database
- Upgrades to the latest FileMaker versions
- New features built in alongside support
Built with
The Sessions FileMaker system is owned by Sessions; Smart Wolf provides the ongoing support service and enhancements around it.
- Support Ticketing
- Defined SLAs
- Remote Support Sessions
- Direct Developer Access
- Version Upgrades
- Performance Tuning
- UI Enhancements
- Automated PDF Reports
Already have a FileMaker database you need supported?
If you have an existing Claris FileMaker system and need a dedicated support partner — with ticketing, SLAs, remote help and direct developer access, plus ongoing enhancements — Smart Wolf can step in without replacing anything you've already built.
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