Dorset & Somerset Air Ambulance provides highly trained medical experts who attend some of the most serious incidents in the region, providing pre-hospital emergency medical treatment and rapid air lift to hospitals.
They were using a combination of paper and Google documents to manage their shift rotas, incident details and patient treatment details.
Smart Wolf were engaged to develop a custom FileMaker system to replace these separate systems and provide a secure online portal for logging all medical information relating to incidents that their crews attended.
With the help of doctors and consultants working with the air ambulance, Smart Wolf were able to design and develop a robust platform for crew members to record data. The ability to report of incidents and patient treatments was a big part of the project, giving crew members access to key data quickly for on-going performance reviews.
Wider scope and uptake
The system has since been further developed to serve as an online portfolio and training platform for individuals aspiring to complete their medical training. All records of assessments, reflections and reviews are held in FileMaker allowing trainees to work through the curriculum and enabling assessors to supervise them.
It has been adopted by numerous other air ambulance operators across the country and is now known as PHEMnet – Pre-Hospital Emergency Medicine network.
The system is available via WebDirect granting access from any device with a web browser, as well as through FileMaker Pro for desktops and FileMaker Go for iOS devices such as iPads and iPhones. With over 100 users, crew members and trainees are able to log on and record/report on data from anywhere giving great flexibility to the platform.
Smart Wolf support the system and providing further development to support air ambulance organisations in improving their operating processes.
Client feedback
“Developing the FileMaker system to this standard has taken a lot of skill and careful communication. Smart Wolf have excelled beyond expectations and we are extremely grateful for all of their hard work.”
– Bill Sivewright, Chief Executive Officer